Shipping Policy
Each by Feyi artwork is carefully prepared and packaged for its journey to you. Please review the information below before placing your order.
Processing & Production Times
Made-to-order artwork: Please allow [2 - 3 weeks] for creation, curing, finishing, and packaging before dispatch.
Ready-to-ship artwork: Please allow [3 - 5 business days] for inspection, packaging, and dispatch.
Commissioned & custom artwork: Production and dispatch timeframes will be agreed upon before your order is confirmed.
Any artwork-specific processing times will be stated on the product page. Processing and production times are separate from shipping time. Business days exclude weekends and public holidays.
Shipping Rates & Destinations
Available shipping destinations, delivery options, and shipping charges are displayed at checkout.
If your destination is unavailable at checkout, please contact support@byfeyi.com before purchasing so we can confirm whether delivery can be arranged.
Delivery & Tracking
Once your artwork has been dispatched, you will receive a shipping confirmation email with tracking information.
Estimated delivery times begin after dispatch and do not include production or processing time. Transit times may vary depending on the destination, carrier, customs processing, weather, and seasonal demand.
For time-sensitive purchases, please contact support@byfeyi.com before placing your order so we can confirm whether your requested timeframe can be accommodated.
Dispatch Delays
If we cannot dispatch your order within the timeframe stated at purchase, we will notify you before that timeframe expires and provide a revised estimate where possible.
You may agree to the revised timeframe or cancel the unshipped order for a full refund. If we cannot fulfill your order, we will notify you and issue a full refund promptly.
Packaging & Delivery
Each artwork is packaged to protect its surface, sculptural details, and frame during transit. Please unpack your artwork carefully and retain the original packaging.
Some shipments may require a signature upon delivery. Where a signature is required, please arrange for someone to receive the package.
Shipping Addresses
Please ensure that your delivery address and contact information are complete and accurate before placing your order.
To request an address correction, contact support@byfeyi.com as soon as possible. Changes cannot be guaranteed once your artwork has been dispatched.
If a package is returned to the studio because of an incorrect address supplied at checkout or an unclaimed delivery, additional shipping charges may apply. We will confirm any costs with you before arranging redelivery.
If we made an addressing or dispatch error, we will cover the costs required to correct it.
International Shipping
Where international shipping is available, customers are responsible for import taxes, customs duties, VAT, and clearance fees that are not expressly included in the checkout total.
Customs processing may affect delivery times. Please respond promptly to any requests from the carrier or customs authorities to help prevent delays.
Delivery Assistance
If tracking appears stalled, your package is missing, or a shipment is marked as delivered but has not arrived, please contact support@byfeyi.com with your order number. We will investigate with the carrier and help resolve the issue.
